NEA Magazine Service

Customer Service Privacy & Security Policy

Privacy & Security

Our Commitment to Privacy

The NEA Magazine Service believes that the best way to market on the Internet is with honesty, accountability, and self-regulation. We have structured our online activities to ensure that anyone who uses our site and purchases a subscription enjoys a safe environment.

The Information We Collect and How it is Used
During your visit to NEAMag.com, we collect basic information that does not identify you personally. This includes pages visited, types of magazines accessed, and any other details about your visit. We then aggregate this data with thousands of other pieces of information to help us continually improve our site.

We use cookies to keep track of how people navigate the site, keep track of items in your shopping cart, and to remember information users give us so they don't have to reenter it each time they visit. By showing us how and when people use the site, cookies help us to learn which areas of NEAMag.com are visited and which are not. Many of our improvements and revisions are based on analysis of this type of data. Most browsers are initially set up to accept cookies, but you can disable this feature. In so doing, however, NEAMag.com may not function as well for you.

When you place an order with us or enter contests or giveaways, you provide such personal information as:

First and last name

Billing and/or shipping address

Email Address

Phone number(s)

Credit card account information

Titles of magazines to which you are subscribing

We collect all or some of this information upon creating your account or subscribing to a magazine, and in other places where you sign up for contests, giveaways, and so forth. This information is used in the following manner:

To process your magazine subscription

To provide you with information about whether your order has been received and processed

To mail billing statements and account summary information

To send you periodic emails, mailings, or telephone calls from NEAMag.com with information regarding the renewal of your magazine subscriptions, or special promotions, contests, and other announcements specific to NEAMag.com.

Credit card information is used for billing purposes only

Some data may out of necessity be provided to attorneys or auditors who are evaluating our finances and adherence to state and federal laws and regulations

Using your information in such a manner ensures you do not experience a frustrating lapse in service or otherwise encounter any account difficulties. If you would like to discuss our customer contact programs or specify a preference for how you are contacted, please call our customer service department at (800) 968-7624(M-F, 8am-11pm, EST) or email us.

With Whom Do We Share Information?
When you place an order, your name and address, and the name and address of any gift recipients, is sent to each of the publishers of the magazines you ordered so that they can fulfill your subscriptions. We do not pass along your phone number or billing information, however we may pass along your email address. You can contact the publishers directly for information on how they use their data.

We never sell or rent your email address to anyone. From time to time we may make our customer phone and postal mailing list available to other reputable organizations whose products or services we think you might find interesting. All NEAMag.com customers are given the opportunity to opt-out of receiving these offers by calling our Customer Service department at (800) YOU-READ and requesting to opt-out of third party solicitations.

Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important to us. For that reason, we never collect or maintain information at our Web site from those we actually know are under 13.

Other
NEAMag.com visitors consent to the collection and use of their information as described in this policy.

NEAMag.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

We also want you to be aware that when you click on links and/or ad banners that take you to third party sites, you will be subject to the third parties' privacy policies. While we believe in protecting one's privacy on the Internet, NEAMag.com cannot be held accountable for the actions of other entities.

Please visit this page from time to time for policy updates.

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Our Security Pledge

Purchasing subscriptions through NEAMag.com is very safe. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Safe Shopping
Our systems employ the latest encryption technology (Secure Socket Layers) to protect and safeguard your personal information. All of your ordering information, including name, address, and credit card number, is encrypted using a secure server for maximum security. Your credit card and personal information cannot be read as it travels to our ordering system. To ensure that your information is even more secure we store it on a server that is not connected to the Internet.

Credit Card Processing
Federal laws ensure that you will not be liable for more than $50 of fraudulent charges to your credit card. It is very unlikely that you would encounter fraud as a result of buying subscriptions through NEAMag.com, but if you do, make sure to notify your card provider in accordance with their rules and policies. If for some reason you are held responsible for this amount, NEAMag.com will cover the entire liability, up to $50, provided the fraudulent use of your credit card resulted through no fault of your own and occurred while purchasing through NEAMag.com's secure server.

Prefer to Order Via Phone?
Of course, it is no problem if you prefer to place your subscription order by phone, mail, or fax. To order by phone simply call our toll-free sales number: (800) 968-7624. Someone will be there to answer your call twenty-four hours a day, seven days a week.

You may also contact us by mail or fax. Click here to view our address and other relevant contact information.

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NEA Magazine Service^TM is a division of American Collegiate Marketing, Inc.
© 1997 - 2007 American Collegiate Marketing, Inc. Terms of Use
For Phone Orders and Customer Service, Call Toll-Free 1-800-968-7624

P.O. Box 30404, Lansing, MI 48909-7904